Privacy Policy

Processing of personal data on Arcticlavvo.no

Arcticlavvo.no takes privacy seriously and we will process your personal information in accordance with the laws and regulations that apply to the processing of personal information and your rights.

In this privacy policy, we explain how personal data is collected and processed when you, as a user and customer, shop in our store.

Responsible for the processing of personal data

Arctic Lavvo AS
Loankosattu 1
9529 Kautokeino
Org. no.: 934564685
Phone: 91 73 12 83

For contact, please send an email to ordre@arcticlavvo.no .

Processing of personal data

Personal data collected and processed by Arctic Lavvo AS is contact information such as name, address, email address and telephone number. In addition, we process information related to you and your activities on Fjellsport.no, such as purchases you make, contact you have with us via email/telephone and any returns (complaints, exchanges and the like).

We process your personal data mainly to send you products you have ordered. In addition, we process personal data when you contact us for advice, follow-up and questions. We will then process the information you provide to us, but we only store the information we need to help you further. This means that any information that is not relevant to the purpose to be fulfilled will not be stored or processed in any way.

When you place an order, you establish a customer profile with us. We then process the information you provide, such as contact information and purchase history, which is necessary to process your order and deliver the goods to you.

In the event of a complaint about goods, repair or replacement, your contact information will be processed in order to register the complaint and carry out the repair or replacement.

The above-mentioned personal data is processed on the basis of GDPR Article 6 (1) b), i.e. in order for us to be able to fulfill a contract with the data subject (with you as a customer).

We also process information relating to you to fulfill our legal obligations, pursuant to GDPR Article 6 (1) c) which we are obliged to fulfill under accounting and purchasing legislation.

In order for us to further develop Arcticlavvo.no and offer better solutions and services for you as a customer, statistics on traffic, purchases and behavior must be collected. This is also necessary to be able to implement measures to avoid fraud. Anonymized data will be used for this purpose as far as possible. The information mentioned here will be processed in accordance with GDPR Article 6 (1) f), i.e. we have a legitimate interest in processing the information.

Card numbers are not stored by Arctic Lavvo AS and all card transactions are made externally with authorized payment service providers. These will then be the data controllers and must be contacted for their processing of personal data.

Disclosure of personal data

Arctic Lavvo AS does not sell, exchange or forward personal information to third parties without your consent or is necessary for us to process your order and send the goods to you (legitimate interest).

Of those who receive personal data from us to process your orders, the main one is the Post Office, but there may be other transport providers depending on which product and where the product is to be transported. Only the recipient's name, address (possibly the delivery location if this differs from the address), email address and telephone number are disclosed in this connection. The Post Office acts independently as the data controller and processes your personal data in a correct manner in relation to the data protection regulations. The information is deleted when there is no longer a purpose for keeping it.

Overview of service partners who process personal data to process orders from you as a customer

Bring (Posten) - Transport of goods and freight.

Microsoft - Email system we use for communication with you.

VISA, AMEX, Vipps, iZettle, Nest Easy, SVEA finans, Sparebank 1 Finans Nord-Norge - Payment systems

Tropletex - Order and accounting system

Retention and deletion of personal data

Personal information that we have received from you or in other ways will only be kept for as long as we need to keep the information. The information will then be securely deleted.

Retention of personal data related to order history is retained to fulfill our obligations to have accounting documentation (normally 5 years) and to ensure your rights for warranty and complaints on products you have purchased from us.

As long as you have an ongoing customer relationship with us, we will retain your contact information.

Your rights when processing personal data

At Arctic Lavvo AS, personal information is handled in an encrypted and secure manner. We respect your privacy, but we need to process your personal information to serve you, including sending you the products you order.

The rights you have related to the processing of personal data on Arcticlavvo.no include the following:

• Right to information about what personal data we process about you and access to your personal data. You can request to receive this information at any time.
• Right to request correction or deletion of your personal data. We cannot delete your personal data if we are obliged to retain the information by law or other obligations, such as your rights to complain or our obligations to retain accounting records.

Securing personal data

Arctic Lavvo AS has strict procedures and measures to secure your personal information. Information will only be disclosed/transferred to others in a secure manner.

Email marketing

Newsletter

We offer email newsletters so that you can receive various types of information and offers. Receiving newsletters is voluntary, and you will only receive this if you have given your explicit consent. It is easy to unsubscribe from the newsletter, either by contacting us or by clicking on the unsubscribe link at the bottom of every newsletter.

We want our newsletters to be perceived as relevant and valuable to you. We may use the information we have about you at any time to customize the newsletters so that the offers and content are as interesting and relevant as possible.

Other contact by email

We also send a so-called "forgotten shopping cart" email as a reminder to you, but only if you have given us consent to this through your newsletter subscription or another specific choice.

We interpret you as a consumer to mean that the active interest you have shown in the item(s), by adding them to your shopping cart, means that you will be interested in a reminder that you have items in your shopping cart as long as you have consented to receive relevant information from us.

You can unsubscribe from this service whenever it suits you.

Use of cookies

A cookie is a small text file that is stored on your computer. We use cookies to remember your login, password in encrypted form, to improve the user experience and as part of our marketing to new customers. When you visit our services, we set both temporary and permanent cookies. A temporary cookie is often automatically deleted when you close your browser, while permanent cookies can remain on your computer for up to one year. If you want to learn more about cookies, you can use http://www.aboutcookies.org .

The following cookies are in use in our services:

Use of our store solutions
We use cookies to, among other things, remember you as a customer and remember the contents of your shopping cart. Without cookies, an online store would not be able to function.

Google Analytics
Google Analytics uses cookies to analyze traffic.

Google Adwords
We use advertising through Google's platform. Cookies are used so that advertising can be targeted based on visitor patterns.

Facebook Pixel
We use advertising through the Facebook platform. Cookies are used so that advertising can be targeted based on visitor patterns.

Consent to the use of cookies
According to Norwegian law, you have automatically consented to us storing cookies on your computer if you allow this through the settings in your browser.

Web analytics

We collect and store log data with external providers (such as Google Analytics) about, for example, which posts, pages, product categories and products are searched for and viewed. This is to learn what our users are interested in, to improve content, product selection and offers. This information is also used to make it possible to show you related products, or send you related and relevant offers (only if you have explicitly requested this). The information is also used to produce traffic statistics for, among other things, capacity planning. No personal data is processed when using Google Analytics, and your IP address will be anonymized .

We would like to point out that technology platforms such as Google may choose to store and process data in their data centers outside of Europe. All of the major technology companies have strict privacy practices. We choose to mention this because there is a general focus on storing data in the United States, which does not have to comply with the GDPR.